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Frequently Asked Questions

Products are classified as New with tags, New without tags, Almost new, Good condition, and Used fairly well. In case of any damages, specifications will be provided. 

We accept most major credit and debit cards, online bank transfer via IMPS or NEFT. We are working towards adding additional online wallet options for your convenience.

Orders are shipped out within 24 hours. You shall receive your order within 7-10 working once your order has been confirmed. 

You can reach out to our grievance team on ______ within 24 hours and we will assist you. 

We have a very detailed evaluation and authentication process. We have some of the best authentication officers from across the world working for us. Only original products are sold on the website. 

Price is decided based on the brand, condition, style and demand. The seller has the liberty of quoting an expected price which is then finally decided by Thrift Shop in agreement with the seller. 

Each item goes through a rigorous and multi-level authentication process. This is conducted by our experienced in-house specialists, and our third party authenticators. 

All items will be listed for a period of 90 days. In case it has not been sold, we can send you your item back or you could wish to re-list it on the website. 

All payments to the seller are made through bank transfers. GST/ VAT may apply. 

In such a case we will send the product back to you since we will not be able to list it on our website. 

Thrift Shop respects an individuals right to not reveal their identity to other members using the platform, be it buyers or sellers. However, correct and complete information must be shared with Thrift Shop .

At Thrift Shop we offer a 3 day return policy from the time of delivery. However the product should be in the same conditions with tags intact. The reason of return must solely be discrepancy of the product delivered in accordance to the original description on the website. 

You can list  a maximum of 7 products at a given point of time. In case you want to list more products, you can reach out to our team on _____ and we’ll be happy to help .